No. Every order ships free within the United States, with nothing to add at checkout and nothing due on delivery.

Street addresses in all fifty states. We are not able to deliver to PO boxes, APO/FPO addresses or outside the United States.

Preparation takes 1 to 3 business days (Monday to Friday) and transit a further 6 to 10, so 7 to 13 business days in total from the day you order. Details are in our Shipping Policy.

6:00 PM (EST). Orders placed before it start preparation that business day; later orders, and anything placed at the weekend or on a public holiday, start the next business day.

No. Parcels ship from our South Carolina warehouse, so no duty, import tax or brokerage fee applies.

In the dispatch e-mail we send the moment the carrier collects your parcel, with a direct link. You can also follow it from our Track Your Order page.

The carrier scans the label into its network 1 to 3 business days (Monday to Friday) after dispatch. A quiet tracking page inside that window is expected, not a problem.

A pause of a day or two between scans is common. If nothing changes for several business days, or the estimate has passed, e-mail your order number to hello@claireandbelle.com and we will query the carrier.

Check any spot named in the tracking detail, then ask others at the address and your immediate neighbours. If it is still missing, contact us within 7 days and we will investigate and arrange a replacement or refund.

30 days from delivery. Items must be unworn, with tags attached and in their original packaging. The full conditions are in our Return and Refund Policy.

E-mail hello@claireandbelle.com with your order number and the item. You will get a return authorization and the correct address within one business day; returns without authorization cannot be processed.

You do for a change of mind or a sizing preference. We do if the item arrived damaged, faulty or incorrect. There is no restocking fee either way.

Once the return is inspected we confirm by e-mail, and approved refunds reach the original payment method within 7 business days (Monday to Friday). Banks can take a few further days to show it.

Fastest is to return the original for a refund and order the new size straight away. If you would prefer a direct exchange, contact us and we will arrange one where stock allows.

With any method shown at checkout. We do not take bank transfer, cheque or cash on delivery, and we never ask for payment outside the checkout. See our Payment Policy.

When you complete the order; preparation begins once the payment is confirmed. If a payment is declined, no order is created and nothing is charged.

Yes, free of charge, while the order is still in preparation. Contact us straight away with the order number. Once dispatched it cannot be recalled, and the normal return process applies after delivery.

Checkout runs over encrypted TLS and card details are handled by PCI DSS certified providers. Full card numbers are never stored on our systems or visible to our staff.

Every product page lists measurements and fibre content. Compare your own measurements against them rather than the size you usually wear, since cut and fabric change how a piece sits. Between sizes, send us your measurements and we will advise.

Follow the sewn-in label first. As a rule, wash cool and infrequently, dry flat rather than hanging, and store folded so the shoulders keep their shape.

Tell us within 7 days of delivery with your order number and clear photographs. After review we will send a replacement, arrange an exchange or refund you in full, and we cover the return postage.

Our team is available Monday to Friday, 9:00 AM to 5:00 PM (EST) and aims to answer within 24 hours. Use the Contact Us page or e-mail hello@claireandbelle.com.