Return & Refund Policy
We want you to love your Claire & Belle purchase. If something is not right, this Return and Refund Policy explains how returns, refunds, exchanges, and cancellations work. If you have any questions, contact us at hello@claireandbelle.com or through our Contact Us page before sending an item back.
Return eligibility
You may request a return within 30 days of the delivery date. To be eligible for a return, your item must:
- Be new, unused, and unworn
- Have its original tags attached and be returned in its original packaging
- Come with your order number or proof of purchase
Items that are worn, washed, damaged by the customer, or missing their tags or packaging may not be accepted, or may qualify for a partial refund only.
How to request a return
All returns must be approved before anything is sent back. To start a return, contact us by email at hello@claireandbelle.com or by phone at +1 (815) 393-2193.
Please include your order number and the items you would like to return. We will reply within one business day with your return authorization and the return address. Items sent back without approval, or to an address not provided by our team, cannot be processed or refunded.
Return shipping costs
If you are returning an item because you changed your mind or it does not fit, the cost of return shipping is your responsibility. If your item arrived damaged, defective, or incorrect, Claire & Belle will cover the return shipping. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Restocking fees
We do not charge restocking fees on any return.
Damaged, defective, or incorrect items
Please check your order as soon as it arrives. If an item is damaged or defective, you received the wrong item, or something is missing from your order, contact us within 7 days of delivery at hello@claireandbelle.com with your order number and clear photos where relevant. We will review your request and offer a replacement, an exchange, or a full refund, including any return shipping costs.
Exchanges
The quickest way to get a different size or color is to return the original item for a refund once your return is approved, and place a new order for the item you want. This way the replacement is not held up while your return is on its way back to us.
Cancelling an order
If you need to cancel an order, contact us as soon as possible at hello@claireandbelle.com. We can cancel and fully refund an order as long as it has not yet been dispatched from our warehouse. Once an order has shipped, it can no longer be cancelled, but you can use our standard return process after it arrives.
Refund method and timeline
Once we receive and inspect your return, we will email you to let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 7 business days (Monday to Friday). Your bank or card provider may need a few extra days to show the refund on your account. If more than 14 business days have passed since your refund was approved and you have not received it, please contact us at hello@claireandbelle.com.
Non-returnable items
For hygiene reasons, underwear and pierced jewelry cannot be returned once their packaging has been opened. Gift cards and items marked as final sale are also non-returnable. If you are not sure whether an item can be returned, please contact us before you order.
Where this policy applies
This Return and Refund Policy applies to orders placed on our website and delivered within the United States, which is the only country we currently ship to.
Contact us
Our team is here to help with any return or refund question. Email hello@claireandbelle.com, call +1 (815) 393-2193, or use our Contact Us page. For delivery times, please see our Shipping Policy.
Contact Information
Store name: Claire & Belle
Company name: Ecomsonic LLC
Company address: 1603 Capitol Ave, Ste 413 E227, Cheyenne, WY 82001, United States
Warehouse address: 2566 Sunnyside Farms Ave, Johns Island, SC 29455, United States
E-mail: hello@claireandbelle.com
Phone number: +1 (815) 393-2193
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond within 24 hours.