Shipping policy
At Claire & Belle, we want your order to reach you smoothly and on time. This Shipping Policy explains our processing times, delivery estimates, shipping costs, and what to do if something goes wrong. If you have any questions, contact our team at hello@claireandbelle.com or through our Contact Us page.
Order processing
Orders are processed and prepared for dispatch within 1-3 business days (Monday to Friday). Weekends and United States public holidays are not counted as business days. Once your order has been dispatched, you will receive a confirmation email with your tracking details. During sales and busy seasons, processing may take a little longer, and we will let you know if that affects your order.
Order cutoff time
Orders placed before 6:00 PM Eastern Standard Time (EST) are processed the same business day. Orders placed after this time are processed the next business day, which may add one business day to the estimated delivery time. The cutoff applies Monday to Friday and does not include weekends or United States public holidays.
Delivery estimates
Estimated delivery times within the United States are as follows:
- Processing time: 1-3 business days (Monday to Friday)
- Transit time: 6-10 business days (Monday to Friday)
- Total estimated delivery: 7-13 business days (Monday to Friday) from the date your order is placed
These timeframes are estimates and are not guaranteed. Delivery can be affected by carrier volume, weather, and other factors outside our control.
Shipping costs
Shipping is free on all orders, with no minimum purchase. The total shown at checkout is the final amount you pay, and no additional handling, customs, or import fees are charged on delivery.
Shipping destinations
We currently ship to addresses within the United States only, including all 50 states. At this time we do not ship to PO boxes, to APO, FPO, or DPO military addresses, or to destinations outside the United States.
Fulfillment and carriers
All Claire & Belle orders are picked, packed, and dispatched from our United States warehouse at 2566 Sunnyside Farms Ave, Johns Island, SC 29455. Orders are delivered by reliable carriers such as UPS and USPS, and the final delivery is completed by the carrier that serves your address.
Order tracking
Every order is shipped with tracking. When your order is dispatched, we email you a tracking number and a link to follow your delivery. You can also check the status of your parcel at any time on our Track Your Order page. Please allow 1-3 business days (Monday to Friday) after dispatch for tracking to show its first update while the carrier scans your parcel into its network.
Delays and disruptions
We do our best to deliver every order within the estimated timeframe, but delays can sometimes happen for reasons outside our control. If your tracking has not updated for several business days, or your order has not arrived after the estimated delivery window, contact us at hello@claireandbelle.com with your order number and we will follow up with the carrier for you.
Incorrect or undeliverable addresses
Please check that your shipping address is complete and correct before placing your order. We can only update an address while the order is still being processed. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange re-delivery or a refund.
Lost or damaged packages
If your tracking shows your order as delivered but you cannot find it, or your package arrives damaged, please contact us within 7 days at hello@claireandbelle.com with your order number and photos where relevant. We will open an inquiry with the carrier and work with you on a solution, which may be a replacement or a refund.
Questions
Our team is happy to help with any question about your delivery. Email hello@claireandbelle.com or visit our Contact Us page, and we will reply within one business day. For information about returns, please see our Return and Refund Policy.
Contact Information
Store name: Claire & Belle
Company name: Ecomsonic LLC
Company address: 1603 Capitol Ave, Ste 413 E227, Cheyenne, WY 82001, United States
Warehouse address: 2566 Sunnyside Farms Ave, Johns Island, SC 29455, United States
E-mail: hello@claireandbelle.com
Phone number: +1 (815) 393-2193
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond within 24 hours.