Privacy policy

Last updated: September 16, 2026

This Privacy Policy explains how Claire & Belle, operated by Ecomsonic LLC ("Claire & Belle", "we", "us", or "our"), collects, uses, and shares your personal information when you visit our website, place an order, or contact us (the "Services"). We serve customers in the United States, and this policy is written to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA). By using the Services, you agree to the practices described in this policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and operational reasons. When we do, we will post the updated policy on this page and change the date above. We encourage you to check this page regularly.

Our accountability for your information

Ecomsonic LLC is responsible for the personal information collected through the Services. If you have any question about how we handle your information, you can contact us at hello@claireandbelle.com.

Personal information we collect

Depending on how you use the Services, we may collect:

  • Contact details, such as your name, billing and shipping address, phone number, and email address.
  • Order information, such as the items you buy and your payment confirmation. Your full card number is processed by our payment provider and is not stored on our systems.
  • Account information, such as your username, password, and preferences.
  • Customer support information, such as the messages you send us.
  • Technical information collected automatically, such as your IP address, browser type, the pages you visit, and the time of your visit, including through cookies and similar technologies.
Purposes for which we use your information

We use your personal information to process and deliver your orders, take payment, provide customer support, prevent fraud, communicate with you about your orders, meet our legal obligations, and, if you have signed up, send you marketing emails. We will not use your information for a new purpose without letting you know, unless the law allows or requires it.

Consent

By providing your personal information and using the Services, you consent to how we collect, use, and share it as described in this policy. You can unsubscribe from marketing emails at any time using the link in each email, or withdraw your consent by contacting us at hello@claireandbelle.com. Withdrawing consent may affect our ability to provide some of the Services.

How we disclose personal information

We only share personal information when it is needed to run our store, including:

  • With service providers who work on our behalf, such as Shopify (our e-commerce platform), payment processors, and shipping partners.
  • With analytics and advertising partners, where you have allowed this.
  • To comply with the law, a legal process, or a lawful request from a public authority.
  • As part of a business transaction such as a merger or sale of assets.

We do not sell your personal information. When we share information with a service provider, we require them to protect it to a similar standard.

Relationship with Shopify

Our store is hosted on Shopify, which provides the platform we use to sell to you. Shopify may process your information to provide and improve its services. You can read more in Shopify's privacy policy at https://www.shopify.com/legal/privacy.

Third-party websites and links

The Services may include links to websites that we do not operate or control. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

Children's privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us at hello@claireandbelle.com and we will delete it.

Safeguards and retention

We protect your personal information with security measures suited to its sensitivity, including encryption at checkout. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep personal information only for as long as we need it for the purposes described in this policy or as required by law.

Accuracy

We aim to keep your personal information accurate, complete, and up to date. You can help by keeping your account and address details current.

Your rights: access, correction, and deletion

Depending on where you live, you may have the right to access the personal information we hold about you, request a copy of it, ask us to correct or delete it, and opt out of its sale or sharing. To make a request, contact us at hello@claireandbelle.com. We may need to verify your identity before responding, and we will reply within the time required by law.

Residents of California and other states

If you live in California, you have rights under the CCPA, including the right to know, delete, and correct your personal information and the right not to be treated differently for using these rights. Residents of other states with privacy laws, such as Virginia, Colorado, and Connecticut, may have similar rights. Contact us at hello@claireandbelle.com to exercise them.

Complaints

If you have a concern about how we handle your personal information, please contact us first at hello@claireandbelle.com and we will work to resolve it. You may also contact your state attorney general or the Federal Trade Commission.

International processing

Our company and our service providers are based in the United States, and your information is stored and processed there. If you access the Services from outside the United States, your information will be transferred to and processed in the United States.

Contact us

For any question about this Privacy Policy or to exercise your rights, contact us at hello@claireandbelle.com or write to Ecomsonic LLC, 1603 Capitol Ave, Ste 413 E227, Cheyenne, WY 82001, United States.

You can also reach us at any time through our Contact Us page.

Contact Information

Store name: Claire & Belle
Company name: Ecomsonic LLC

Company address: 1603 Capitol Ave, Ste 413 E227, Cheyenne, WY 82001, United States
Warehouse address: 2566 Sunnyside Farms Ave, Johns Island, SC 29455, United States

E-mail: hello@claireandbelle.com
Phone number: +1 (815) 393-2193

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond within 24 hours.